In 1999, Beacon was founded on three core values that still guide our business today.
Rock Star Customer Service
We’ve always marched to the beat of our own drum. The VIP treatment is more than stretch limos and bowls full of only green M&Ms;–it means we roll out the red carpet for our clients, patients, and trainees. Whether that’s answering calls before or after hours, making special accommodations, or coming up with innovative solutions, our clients always take center stage. Our clients are also our biggest fans. We’ve maintained over 95% of our clients in the last decade.
If you’re going to do something, you might as well do it right…right? To us, operational excellence means having the right team implementing the right systems at the right time. We’re modernizing the Beacon experience at every touchpoint, from the way patients fill out forms (goodbye stacks of paper!) to the way clients view their accounts. We continuously challenge ourselves to go beyond the status quo and improve the way we provide services in a manner that’s comprehensive, efficient, and second to none.
You spend 30% of your weekday at work. Shouldn’t you enjoy those hours? We think happy people are the best employees. At Beacon, we foster a work environment that promotes creativity, collaboration, and celebration. Picnics and BBQs? Check. Teambuilding scavenger hunts? You bet. A special night out for a job well done? Oh yeah. Plus, most company events are open to our team members’ families too.